Pledge of Performance
Trusted Choice^® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

• Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products

• Guide you through the claims process for a prompt and fair resolution of your claim.

• Help you solve problems related to your coverage or account

• Explain the coverages and options available to you through our agency, at your request.

• Return your phone calls and e-mails promptly and respond to your requests in a timely manner.

• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.

• Use our experience and multiple company relationships to customize your coverage as needed.

• Commit our staff to continuing education so they may be more knowledgeable in serving you.

• Treat you with respect and courtesy.

• Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

Whether you enjoy the ease of doing business online or the personal touch that only a local agency can provide, AllMass Fernekees is able to serve your needs.  Don't have all day to wait in line at the Department of Transportation to transfer plates?  We will go for you, free of charge and delivered at your convenience.  Tired of getting the run around from large companies?  Let someone you know and trust, that has direct relationships within the company talk to them for you.